Ações de humanização no ambulatório de hemodiálise de um hospital universitário: relato de experiência

Abstract

Chronic Kidney Disease (CKD) and hemodialysis treatment impose significant limitations on patients. The frequent and prolonged treatment, often necessary to sustain life in patients with advanced-stage CKD, interferes with daily activities, work, autonomy, and social interactions, potentially resulting in several impacts on the quality of life of patients and their families. In this context, hospital humanization strategies play an important role in mitigating these impacts. This experience report aims to compile humanization strategies implemented by the hemodialysis outpatient clinic of a university hospital: the organization of commemorative events, development of recreational activities, support groups for family members, and health education initiatives. By integrating humanization into hospital practices, health institutions can strengthen the bond between patients and the care team, promote individuals’ autonomy in managing their own health, and contribute to a better treatment experience.