The Moderating Role of Perceived Social Support in the Relationship Between Learned Resourcefulness and Work Stress in Hotel Businesses: the Case of Cappadocia

Abstract

The purpose of this study is to examine the effect of learned resourcefulness and the dimensions of perceived social support on work stress and whether there is a moderating role of the dimensions of perceived social support in the relationship between learned resourcefulness and work stress in hotel businesses. With this purpose, judgmental sampling method was preferred as the sampling method in this study and data were collected from the employees of four- and five-star hotels in Cappadocia through questionnaires. Data were examined with simple and multiple linear regression and hierarchical regression analyses. Based on the results of the study, a negative effect of both learned resourcefulness and the “family” dimension of perceived social support on work stress was discovered; but the effects of “friend” and “significant other” dimensions on work stress were insignificant. In addition, another result was that the “family” dimension of perceived social support played a moderating role in the relationship between learned resourcefulness and work stress. Finally, recommendations were made based on the findings.