Bhaskaran Pillai, Subash Kizhakanveatil, Goa University Taleigao Plateau, India

• Revista Latino-Americana de Turismologia v. 3 n. 2 (2017): Turismo na Contemporaneidade: temas emergentes e reincidentes segundo realidades diferentes - ESTUDO DE CASO/ CASE STUDY /ESTUDIO DE CASO
  Service Quality, Customer Satisfaction and Loyalty: a comparative study of hotel with retail banking, hospitals and retail services industries
  Resumo  PDF (English)