Um Estudo de Campo para Determinar o Compromisso Organizacional e a Satisfação no Trabalho em Hotéis
DOI:
https://doi.org/10.34019/2448-198X.2020.v6.29271Palavras-chave:
Orgnaizational Commitment, Job Satisfaction, Hotel Employees, Tourism Establishments, Human Resources.Resumo
Para que as organizações moldam seu futuro na indústria do turismo, é essencial que contratem e retenham os melhores talentos. Portanto, nesta pesquisa, a relação entre o comprometimento organizacional e a satisfação no trabalho foi examinada. Um método de pesquisa quantitativa foi aplicado para testar entre as variáveis. Foi utilizada a técnica do questionário. Os dados foram coletados junto a 218 funcionários que trabalham em hotéis cinco e quatro estrelas na cidade de Ancara, capital da Turquia. Primeiramente, foram calculados os coeficientes de correlação entre as variáveis. Em seguida, o teste T e a análise One Way Anova foram conduzidos para determinar se havia uma diferença entre as variáveis e características demográficas. Por fim, verificou-se que existe uma relação positiva e significativa entre o comprometimento emocional, uma subdimensão do comprometimento organizacional e a satisfação no trabalho. Outros resultados indicaram que há uma relação negativa e significativa entre a satisfação no trabalho e outras subdimensões do compromisso organizacional, compromisso normativo e compromisso de continuidade.
Palavras-chave: Compromisso Organizacional, Satisfação no Trabalho, Funcionários de Hotelaria, Estabelecimentos de Turismo, Recursos Humanos, Turismo.
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