Um Estudo de Campo para Determinar o Compromisso Organizacional e a Satisfação no Trabalho em Hotéis

  • Aydın Yilmazer Sakarya University of Applied Sciences, Turkey
  • Hasan Önal Şeyhanlıoğlu Ağrı İbrahim Çeçen University Doğubayazıt Ahmed-i Hani Vocational School, Turkey
  • Said Kingir Sakarya University of Applied Sciences, Turkey

Resumo

Para que as organizações moldam seu futuro na indústria do turismo, é  essencial que contratem e retenham os melhores talentos. Portanto, nesta pesquisa, a relação entre o comprometimento organizacional e a satisfação no trabalho foi examinada. Um método de pesquisa quantitativa foi aplicado para testar entre as variáveis. Foi utilizada a técnica do questionário. Os dados foram coletados junto a 218 funcionários que trabalham em hotéis cinco e quatro estrelas na cidade de Ancara, capital da Turquia. Primeiramente, foram calculados os coeficientes de correlação entre as variáveis. Em seguida, o teste T e a análise One Way Anova foram conduzidos para determinar se havia uma diferença entre as variáveis e características demográficas. Por fim, verificou-se que existe uma relação positiva e significativa entre o comprometimento emocional, uma subdimensão do comprometimento organizacional e a satisfação no trabalho. Outros resultados indicaram que há uma relação negativa e significativa entre a satisfação no trabalho e outras subdimensões do compromisso organizacional, compromisso normativo e compromisso de continuidade.

 Palavras-chave: Compromisso Organizacional, Satisfação no Trabalho, Funcionários de Hotelaria, Estabelecimentos de Turismo, Recursos Humanos, Turismo.

Biografia do Autor

Aydın Yilmazer, Sakarya University of Applied Sciences, Turkey

Ph.D. in Business Administration (2004) at Sakarya University. He is associat professor at the Department of recreation management at Sakarya University of Applied Sciences, Turkey. His research interest tourism management. (ORCID ID: 0000-0001-8295-4745); [yılmazer@subu.edu.tr]; (corresponding author).

Hasan Önal Şeyhanlıoğlu, Ağrı İbrahim Çeçen University Doğubayazıt Ahmed-i Hani Vocational School, Turkey

Ph.D. in Tourism Management at Sakarya University of Applied Sciences. He is a lecturer at the Department of Travel, Tourism and Entertainment at Ağrı İbrahim Çeçen University Doğubayazıt Ahmed-i Hani Vocational School, Turkey, He is PhD. Candidate.  (ORCID ID: 0000-0002-9056-5237); [hseyhanlioglu@agri.edu.tr]. 

Said Kingir, Sakarya University of Applied Sciences, Turkey

Ph.D. in  Management and Organization (1998) at Inönü University. He is professor at the Department of tourism management at Sakarya University of Applied Sciences, Turkey. His research interests are tourism management. (ORCID ID: 0000-0002-5459-3484); [saidkingir@sakarya.edu.tr].

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Publicado
2020-12-30
Como Citar
Yilmazer, A., Şeyhanlıoğlu, H. Önal, & Kingir, S. (2020). Um Estudo de Campo para Determinar o Compromisso Organizacional e a Satisfação no Trabalho em Hotéis. Revista Latino-Americana De Turismologia, 6(1). https://doi.org/10.34019/2448-198X.2020.v6.29271
Seção
ESTUDO DE CASO/ CASE STUDY /ESTUDIO DE CASO