Users’ views on nursing care in Primary Health Care: scoping review

Abstract

Objective: to map the scientific evidence on users’ views on nursing care in Primary Health Care (PHC). Methodology: scoping review, according to the Joanna Briggs Institute guidelines, with a search in the SCIELO, BVS (LILACS, BDENF, and Medline), EMBASE, Scopus, Web of Science, and CINAHL databases, in addition to a search for gray literature, between 2011 and 2024. Results: Seventeen studies were selected for the final sample of the review, with a predominance of publications in 2014, and research carried out in the Southeast region of Brazil. Only studies that included users of the Brazilian Unified Health System (SUS) among the subjects analyzed were included. The results were grouped into two categories: “User perception of embracement” and “Factors that determine user satisfaction or dissatisfaction with embracement.” Users’ opinions about embracement are positive, especially regarding the care provided by nurses. However, there are few recent studies on the subject. There is a lack of understanding about the embracement process and the assignments of PHC. This highlights the need to invest in health education to clarify these points and promote active user participation. This highlights the need to invest in health education to clarify these points and promote active user participation.