Acolhimento de pessoas com deficiência auditiva na Atenção Primária à Saúde no município de Criciúma, Santa Catarina

Abstract

The hearing impaired have barriers to be overcome when it comes to access to health services. These are due to the difficulty in communication, the lack of qualified professionals, the absence of an interpreter of LIBRAS, among other aspects. Thus, the objective was to analyze the reception of subjects with deafness in care and access to primary care health services. This is a study of mixed methods with concomitant triangulation through a descriptive and quantitative study. The study was carried out in all Basic Health Units in the municipality of Criciúma - SC, participating the managers of health units, dentists, nurses, and doctors. The results showed fragile conditions of reception and humanized care of subjects with AD who seek the UBS and ESF. The professionals reported feeling prepared to perform the care and did not present anxious symptoms during the care. The predominant communication is verbal and most of the time, it has the presence of a family member during consultations to facilitate this communication. Some professionals stated that the AD does not have its humanized, inclusive and resolutive care, and that the training programs would make the care more humanized. However, a minority is interested in improving their practices and conducting training to improve ad care. It was concluded that there are numerous barriers and access of the DA to the UBS and ESF, being necessary to improve the practices in to develop an inclusive, humanized, welcoming and integral service.