Reception of spontaneous demand in Primary Health Care: an intervention proposal

Abstract

Introduction: Primary Health Care (PHC) addresses health problems ranging from the simplest to the most complex, utilizing reception as a techno-assistive act that encompasses health work processes with the aim of attending to all who seek health services. Objective: The objective of this study was to construct a proposal for reception of spontaneous demand, taking health workers as subjects of this process. Methodology: This is an uncontrolled qualitative intervention project, based on the Charles Maguerez Arch Method, carried out in a Basic Health Unit (BHU) located in a city in the state of Minas Gerais. Results and discussion: With the assistance of the Maguerez Arch, it was possible to identify problems related to communication, guidance on the flow of care, timely care, absence of questions related to risk and vulnerability assessment, improvements in nursing evolution, and absence of user autonomy and responsibility for their health. Conclusion: The methodology, through meetings that enabled discussions and changes in the work process, allowed the service to incorporate into its routine the reception of spontaneous demand with risk and vulnerability classification through the development of a Standard Operating Protocol (SOP).

Keywords: Primary Care; Reception; Accessibility of health services.