Remote care in PHC

Experience of using a cell phone in a Family Health team in a slum area during the COVID-19 crisis

Authors

DOI:

https://doi.org/10.34019/1809-8363.2020.v23.30813

Keywords:

Primary health care, Telemedicine, Access to health, Urban populations

Abstract

The Sars-CoV2 pandemic imposed a need to reorganize the work process of the Family Health teams resulting in challenges to access, the management of chronic conditions and monitoring of people infected with the coronavirus. This article describes the uses and challenges of the technologies telephone calls and Whatsapp business in a Famliy Clinic  team in a Rio de Janeiro’s slum. It’s possible to say the use was an important experience to expand access and strengthen bonds, especially to people living with non-transmissible chronic and mental health conditions in a scenario of restricted access due to the context of the Sars-CoV2 pandemic.

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Author Biographies

Luiz Montes do Amaral, Escola Nacional de Saúde Pública (ENSP)

Médico Residente pelo Programa de Residência Médica em Medicina de Família e Comunidade UFRJ/ENSP - Fiocruz

Jorge Esteves Teixeira Junior, Universidade Federal do Rio de Janeiro (UFRJ)

Médico de Família e Comunidade. Mestre em Atenção Primária à Saúde pela UFRJ

Published

2021-06-23

Issue

Section

Relatos de Experiência