Remote care in PHC

Experience of using a cell phone in a Family Health team in a slum area during the COVID-19 crisis

Abstract

The Sars-CoV2 pandemic imposed a need to reorganize the work process of the Family Health teams resulting in challenges to access, the management of chronic conditions and monitoring of people infected with the coronavirus. This article describes the uses and challenges of the technologies telephone calls and Whatsapp business in a Famliy Clinic  team in a Rio de Janeiro’s slum. It’s possible to say the use was an important experience to expand access and strengthen bonds, especially to people living with non-transmissible chronic and mental health conditions in a scenario of restricted access due to the context of the Sars-CoV2 pandemic.