Tele-service in Covid-19 times: a longitudinal care strategy for priority groups served in primary health care, in the city of Salvador-BA

Abstract

The Covid-19 pandemic triggered a range of changes in the functioning of health facilities. In the specific case of Primary Care, there is a remodeling of work processes, of the interactions between health professionals and people in accessing services. This article aims to present a tell-service proposal for people with arterial hypertension and diabetes at the Family Health Unit Sabino Silva, in Salvador-Bahia, which could be replicated in other contexts. Elaborated in a dialogical way by residents of Family and Community Medicine, this proposal can provide numerous benefits: greater integration among the members of the health team; guarantee of monitoring of people registered in the unit; maintenance of longitudinality of care; reducing people's exposure to Covid-19; reordering access to health services; greater participation of professionals in remote work.