[1]
Bhaskaran Pillai, S.K. 2018. Service Quality, Customer Satisfaction and Loyalty: a comparative study of hotel with retail banking, hospitals and retail services industries. Revista Latino-Americana de Turismologia. 3, 2 (maio 2018), 38–49. DOI:https://doi.org/10.34019/2448-198X.2017.v3.10047.