Castanha, Jick, Subhash K. B. Pillai, and K. G. Sankaranarayanan. “Customer Satisfaction towards Hotel Services: A Systematic Review and Research Agenda”. Anais Brasileiros de Estudos Turísticos 13, no. 1 (December 13, 2023). Accessed November 21, 2024. https://periodicos.ufjf.br/index.php/abet/article/view/41469.